Refund Policy

1. Try before you buy

Every account starts on the free tier, which includes 300 API requests per month across our astrology, numerology and transit endpoints — enough to build and test a real integration before paying anything.

The AI Chat Astrologer and AI Voice Astrologer features are available on paid plans only and are not included in the free tier. If your use case depends on these features, review the plan details and pricing carefully before subscribing.

2. General policy: charges are non-refundable

Except as set out in section 3, all payments to StarsAPI are final and non-refundable. This applies to:

• Monthly subscription charges, in full or in part;
• Annual subscription charges, in full or in part;
• Wallet credit purchases, whether used or unused;
• Renewal charges (see section 5);
• "Change of mind" after purchase, unused quota, or under-utilisation of a plan.

3. When we do issue a refund

We will refund a charge in full where the charge itself was in error:

• Duplicate charge — you were billed more than once for the same subscription period or credit purchase;
• Failed transaction — the amount was debited from your payment method but the subscription or credits were never activated on your account;
• Billing error on our side — you were charged the wrong amount, or for a plan you did not select;
• Charge after cancellation — you were billed after we confirmed cancellation of your subscription.

Report any of the above within 7 days of the charge so we can verify it against payment-gateway records.

4. Cancellation

You may cancel your subscription at any time from your dashboard. On cancellation:

• Your access continues until the end of the current paid billing period (monthly or annual);
• No further charges are made after the current period ends;
• No pro-rated refund is issued for the unused portion of the current period.

5. Renewals

Subscriptions renew automatically at the end of each billing period. We send a reminder email 7 days before each renewal so you have time to cancel if you do not wish to continue. Once a renewal charge is processed, it is subject to the same non-refundable policy in section 2 — cancel before the renewal date to avoid being billed.

6. Wallet credits

Wallet credits used for AI astrologer turns and PDF report generation are consumed on use and are non-refundable and non-transferable. Unused credits are also non-refundable, but remain available on your account until they expire per your plan's terms.

If credits were debited in error — for example, a bug on our side caused a failed turn or failed report to be charged — contact us and we will reverse the debit as account credit.

7. Outages & service credits

If the Service experiences a sustained outage that meaningfully affects your usage, we will issue a pro-rated service credit to your account on request. Service credits are not cash refunds — they extend your subscription by the equivalent value.

An outage qualifies for service credit when:

• The Service is unavailable for more than 60 consecutive minutes;
• The outage is on our side (not a third-party network issue between you and us);
• Your account is in good standing at the time of the outage.

Outages are reported on our status page and via email to active accounts.

8. How to request a refund

For any of the cases in section 3, email hello@starsapi.com from the email address registered on your StarsAPI account. Include:

• Your account email;
• The charge date and amount;
• The transaction / payment reference (from your bank statement or payment receipt);
• A brief description of the issue.

We will respond within 2 business days with a decision. Approved refunds are returned to the original payment method and typically appear in your account within 5–10 business days, depending on your bank or card issuer.

9. Currency & bank fees

Refunds are issued in the same currency as the original charge. We do not reimburse currency-conversion losses or bank fees that may apply at your end. Where applicable taxes (GST, VAT) were charged, the refund includes those taxes.

10. Disputes

If you disagree with a refund decision, reply to the refund email and we will escalate the review. If we still cannot reach an agreement, the dispute is subject to the governing-law and jurisdiction clauses in our Terms of Service.

Filing a chargeback with your bank without first contacting us is unhelpful — chargebacks cost both sides money and we will almost always resolve a genuine billing error directly if you give us the chance.

11. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top of this page reflects the current version. Material changes will not be applied retroactively to charges incurred before the update.

12. Contact

Refund questions: hello@starsapi.com or use the contact form with subject "Billing & account issues".